Orders and Shipping


Order Acceptance and Fulfillment Policy

When you place an order through our website, you will initially receive an automated order acknowledgment/automated e-mail. This doesn’t constitute an acceptance of your order yet, as we have not processed your payment yet. At this point we verify that all materials are available to produce your order. Due to the global sources of the papers we use, occasionally we run into shortages of certain paper patterns which you may have ordered. If this occurs, we will notify you prior to processing your order. Once we confirm we have the necessary papers, we will process your order in the system. Your payment method will be debited and we will begin making your order. By placing your order, you agree to accept all terms and conditions set forth anywhere on this site related to specific items or issues, including those terms and conditions of sale found in the general document.

Primrose Paper Arts reserves the right to accept, refuse, or limit your order for any reason. Typically this is due to, but not limited to, the unavailability of a product or errors in the prices/product descriptions/inventory posted on this website, or factors indicative of fraud. By placing your order you agree that Primrose Paper Arts’ total liability shall be limited to the purchase price actually paid for the product.

Shopping Cart/Payment Methods

Our shopping cart and payment processing is hosted by SquareUp. All major credit cards are all accepted. We have selected this method of checkout as it offers increased security for your financial data and improved fraud detection and support. All of the links contained in our site were generated as secure links, and do not transmit any personal data between sites. All data remains confidential and is processed by SquareUp through their secure site.

Production Times

Production times may vary, and may take up to 1-2 weeks for completion, especially for larger orders. Rush orders are available for an additional fee, with a guaranteed 3-4 day production time.

Shipping Method

We ship orders to all states within the continental. Multiple delivery options are available. We reserve the right to use other carriers if necessary. Orders typically ship within 24-48 hours once all the items in the order are completed (see production times above).

Standard delivery via USPS Priority Mail: $8.00

Our shipping rates are designed to accurately reflect the cost of packaging and shipping your order.

Note: Above prices are based upon the carrier’s first pound price. They charge the same fee for any weight package up to 1 pound and then incrementally increase thereafter. Given the small nature of our products several items will ship together at the above base prices. Higher volume orders may require an increased shipping rate, which will be reflected in your cart.

Returns

Handmade papers are beautiful because they are all unique, and will vary from sheet to sheet. Because of this, no two of our products turn out identical. To the best of our abilities, the photographs of products on our website is representative of style, color and texture of the product you will receive, however paper patterns will vary slightly for the more organic patterns such as the marbled and textured papers. We also can’t control all the variables involved with technology (no matter how hard we try!) that may affect how a product looks on your screen vs the products true colors, etc when it arrives.

Since all products are made to order, specifically for you we do not accept returns. At the time you place your order you are agreeing that the descriptions and photographs on our website were sufficient in making your selection, and understand that the paper patterns are open to variations.

If there was an error in your order by us, we will, of course make it right. Also, if your order arrives damaged, please contact us immediately so that we may make a claim with the appropriate. After communicating with us, if the need for a return is approved you will receive authorization and provided with further instructions. Any items returned without prior authorization will not be acknowledged or credited. Shipping is not refundable. No items are returnable 30 days after ship date.